Knowledge Base

How can I cancel my DAYDI membership subscription? (Avoid a renewal)

In DAYDI application, the payment process is not directly managed by us but by the platform where you subscribed. Thus, subscription cancellation should be processed where the initial purchase occurred.

Please be aware that neither uninstalling the app nor deleting your account will result in automatic subscription cancellation. The cancellation must be carried out actively.

To do this, you must disable recurring payments. It's crucial to remember that the subscription will remain in effect until its scheduled expiry, even if you cancel immediately after purchase.

For instance, if a 1-month subscription is bought and subsequently cancelled, the subscription will remain in force until the month's end, but it won't renew thereafter.

The cancellation process varies based on your chosen payment method:

App Store: Subscription cancellation must be done through your Apple account, following these steps: Apple Instructions (English), German, Danish, Norwegian, Italian, French, Spanish.

NOTE: We're unable to cancel your App Store subscription for DAYDI, as Apple restricts our access to your payment information. If you cannot access your Apple account, you should get in touch with Apple's Support.

Ensure you log into the correct Apple account. If the cancel button is not visible in the App Store, this means either there's no active auto-renewing subscription (it might already be cancelled), or you're not logged in to the right Apple account.

If you create an account on DAYDI, you are responsible for maintaining the security of your account

The following terms and conditions govern all use of the DAYDI website, mobile applications, and all content, services and products available at or through the website and mobile applications, including, but not limited to, the DAYDI subscription service, (taken together, "DAYDI"). DAYDI: WEIGHT LOSS, HEALTH APP LLC owns, operates, and does business as DAYDI. DAYDI is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, DAYDI’s Privacy Policy) and procedures that may be published from time to time on this Site by DAYDI (collectively, the “Agreement”). Please read this Agreement carefully before accessing or using DAYDI. By accessing or using any part of the website or mobile applications, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access DAYDI or use any services. If these terms and conditions are considered an offer by DAYDI, acceptance is expressly limited to these terms.

How can I sigh in?

On the initial screen, tap the button: Log in with an existing account (located at the bottom of the screen) In the E-mail field, your e-mail. In the Password field, enter your password Tap the Continue button

Earn points along the way

Every action you take brings you closer to the goal, earning you points along the way. You can then spend these points to make up for the little weaknesses that we all love so much – like eating out or forgetting about your diet for a couple of days.